Shop Mobile More Submit  Join Login
About Digital Art / Professional Official Beta Tester Jessica Weaver26/Female/United States Groups :iconmylittlenarseakitteh: MyLittleNarseakitteh
 
Recent Activity
Deviant for 6 Years
30 Month Premium Membership
Statistics 1,023 Deviations 7,425 Comments 68,128 Pageviews

If I were to change my icon/avatar... 

51%
21 deviants said Eh, no big deal.
24%
10 deviants said But the one you have is cute!
15%
6 deviants said You should! Because that one is getting old!
10%
4 deviants said Who cares? It's just an icon/avatar.

Groups

deviantID

Nytrinhia's Profile Picture
Nytrinhia
Jessica Weaver
Artist | Professional | Digital Art
United States
Once upon a time there lived a Yoko. She was very happy in her corner of obscurity on DeviantArt. And then she started making friends. Then life was even better. The End.

Current Age: 25
Current Residence: Narseaville in the State of Fatticorn
Favourite genre of music: eclectic (I really do listen to just about everything)
Operating System: Windows 7 Professional
Tablet: IntuosPro Medium
Programs: Photoshop CS6, Clip Studio Paint EX, SketchUp

Broadcasting software: Xsplit
Broadcasting sites: Picarto
Audio supplier: Spotify


Commissions: Closed
Art Trades: Closed
Requests: Closed

Just gonna put this out there in light of things that have been happening over the course of the past year.

Follow me long enough, and you’ll notice that every so often I’ll post guides, tutorials, and general bits of help that are the result of me working with programs over long periods of time, or google diving when I have a problem, or even working long hours with tech support/really dry manuals and wanting to provide more of a shortcut for others so they don’t have to go through the same thing over and over.  In short, when it comes to art I rather like helping people.

I do this of my own volition, without compensation, out of the literal, pure goodness of my heart.  And over the past year I’ve noticed a dramatic increase in people treating me like their personal tech support.

Don’t get me wrong, by all means if you have a problem, I’d love to help you figure it out.  But here’s a few tips to consider before you message me or any other person who’s posted a tutorial/guide/etc online:

1. Be polite.  The person you’re messaging has no obligation to answer you, and demanding that they answer you or suggesting/stating that there is some kind of time limit to the amount of time in which they have to answer you is frankly rude.

2. Be calm.  If you have a problem, don’t freak out and act like it’s suddenly life or death if this problem isn’t fixed.  Your urgency will more likely than not, not really move them to action any more because you sound desperate.


3. Give it a google.  If you have a specific question about a specific problem, look and see if anyone else has answered and/or asked it either via a google search or even in the comments of the tutorial (if available).  Does the creator of the guide have an FAQ? Maybe look in there first before asking any questions directly.  The person who posted the guide is not necessarily the end all of answers and absolute authority.  They made a guide about a one specific thing, they are not the manufacturers/programmers of the program, and they’re certainly not tech support for the company.


4. Use clear, concise language and don’t be offended when they ask for more information.  Again, they’re not tech support.  They also don’t necessarily know all the specifics of your problem when you describe it superficially (i.e. “I tried following your tutorial, but the thing won’t work.  What’s wrong with it?”).  If you have a problem and they’ve consented to try and help you work it out, be specific and give them the information they’ll need to help and don’t be offended when they ask for more detailed information about the problem.


5. Thank them and report back.  If they take the time to answer your question and help you troubleshoot your problem, especially over several exchanges, for the love of all that is good a quick, “Thanks! That helped/fixed it!” would be nice.  People are really quick to say that it didn’t work or that whatever someone suggests isn’t the problem, and very rarely thanks someone for giving them the right answer.  Someone is rendering a service to you. A complete stranger.  For Free.  So do the nice thing and thank them for it.


6. Don’t get upset if they can’t help you.  Sometimes their range of experience doesn’t cover your problem and you’ll need to go to an actual tech support or look elsewhere for help.  Thank them for taking the time and for trying, and continue on your merry way.  You’re not worse off because they didn’t know the answer to your problem.  If anything you have more information if you choose to pursue more “official” channels with someone who actually IS tech support.

Webcam

Comments


Add a Comment:
 
:icontikifire86:
tikifire86 Featured By Owner Feb 7, 2015
Thanks for the awesome coloring job you do on Daughter of the Lillies! You rock!
Reply
:iconnytrinhia:
Nytrinhia Featured By Owner Feb 7, 2015  Professional Digital Artist
Oh my, thank you so much!  I'm glad you enjoy Meg and my work!
Reply
:iconmegsyv:
MegSyv Featured By Owner Feb 23, 2015  Professional Digital Artist
Aw, that big dork is my brother. HE BETTER ENJOY ME. :heart:
Reply
:iconnytrinhia:
Nytrinhia Featured By Owner Feb 23, 2015  Professional Digital Artist
ROFL GOOD TO KNOW!
Reply
:iconpaco850:
paco850 Featured By Owner Jan 7, 2015
You've got chops.  Nice Gallery.
jw
Reply
Add a Comment: